Know Your Staff
Housing and Dining Services' staff is available to help you with concerns, resolve difficult situations and create memorable experiences in the residence halls.
Resident assistants (RAs)
RAs are full-time students, selected and trained by Housing and Dining Services, who offer you day-to-day living assistance. RAs live on each floor to help residents with problems and concerns. One of the RA's most important roles is to help you and your neighbors maintain a community environment that supports your ability to learn and succeed in college. RAs create this environment through special programs, intentional interventions, management of resources and hall leadership responsibilities. RAs are also responsible for communicating and interpreting university and residence hall policies and regulations and responding to unacceptable behavior that violates policies and regulations.
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Multicultural assistants (MAs)
MAs are upperclass student staff members whose role is to address the needs and concerns of ethnically diverse students in the residence halls. They play an important role in enriching the experiences of students in the halls through assistance to ethnically diverse students, communication with staff and students, and participation in educating and addressing the needs of all hall residents. The main focus of MAs is to help facilitate ethnic minority student development. They use one-on-one support to provide opportunities to students to be more successful both academically and socially in the halls and on campus.
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Community assistants (CAs)
CAs staff residence hall front desks 24 hours a day (except Smurthwaite) when the halls are open. CAs provide information and services such as checking out sports and kitchen equipment, providing wake-up calls, reporting needed repairs, and more. (For Undergraduates)
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Residence life coordinators (RLCs)
Each hall or complex has a full-time live-in professional staff member. The RLC is a graduate of a masterŐs program, most typically college student personnel. The RLC is responsible for planning and supervising all services and operations in the hall or complex. Duties include helping residents with academic, housing and personal problems; advising residence hall student groups; providing educational programs; supervising and training RAs and MAs; and helping residents develop and maintain positive communities.
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Assistant residence life coordinators (ARLCs)
ARLCs are full-time graduate students pursuing academic work in student counseling/personnel services who also live in the residence halls. Most halls and complexes have at least one ARLC who assists the residence life coordinator in all areas of hall management community development, student group advising, and staff supervision.
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Coordinator/Assistant coordinator for academic affairs
Housing and Dining Services maintains a full-time professional and a full-time graduate student who are responsible for developing services and programs that support the academic endeavors of the residents. They are available to assist students with academic issues and help students find the resources to excel scholastically. Their offices are located in the Derby Academic Resource Center and the Academic Resource Center of Kramer.
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Enrollment management coordinator
The enrollment management coordinator for Housing and Dining Services is responsible for coordinating the recruitment and retention efforts in the residence halls. This includes working with prospective students in making decisions about living options. This person also advises the Housing and Dining ambassadors and completes research on the quality of life in the residence halls.
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Custodial Staff
Each residence hall has custodial staff who are responsible for helping you keep the public areas and community bathrooms neat and tidy. As a resident, you are responsible for keeping your room clean. If you are having difficulty with environmental conditions of your room, contact your custodial staff or building repair person or staff.
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Maintenance staff
Our staff performs all basic maintenance in the halls. Prompt reporting of damages or items needing repair helps to keep your room and residence hall community in good shape.
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Dining center directors
Each dining center has a director who oversees the planning and operation of its dining rooms and food programs. Directors and their registered dietitians are available for consultation of special dietary concerns and suggestions.
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Pittman building administrative staff
Pittman Building is the headquarters of Housing and Dining Services. The administrative staff is responsible for supporting the management of our organization and can assist you with questions and concerns regarding your contract, account, lost or misplaced student ID card and student employee payroll.
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