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ResNet is the technical support group that assists students living in the residence halls and Jardine Apartments, in addition to Housing and Dining staff at K-State. ResNet can assist you with network registration, connection issues, and general technical support for your computer, printer, or gaming device. This website provides information about services provided by ResNet, in addition to information about preparing your computer before you move in, network registration, and our FAQ.
Please contact the ResNet Help Desk at (785) 532-2711, or at resnet@ksu.edu. You may also contact us through our Online Chat Support (see the link on the left of the page), or our office in Derby 133
November 5, 2009
The antivirus solution that K-State uses will support Windows 7 and Apple Snow Leopard starting on Tuesday, November 10, 2009. You can download the compatible versions from the K-State Antivirus website. Please remember, you will need to uninstall any existing verions of antivirus software before you install the compatible version. Feel free to contact us should you need further asssitance.
August 25, 2009
Newer versions of Apple and Windows operating systems are becoming available for mass distribution and public consumption. Currently the network registration system within the Residence Halls and Jardine Apartments does not support these new operating systems. Additionally, K-State is currently working on updating the Trend Micro antivirus software to be compatibile with these new operating systems. Until full support from the vendors and products that we use at K-State is available, we will not be able to offer support for these operating systems. We appreciate your help and support while we ready our systems for these new operating systems. Please contact us if you have further questions.
Network Registration Please watch this site for more news regarding network registration for Fall 2009. For more information, please see Before You Move In and Network Registration. |
August 4, 2009
If you are encountering problems with Network Registration that is not resolved with the suggestions on the Problems and Solutions page, you may visit our Support Page and enter a Service Request. Before entering a ticket, please refer to our Problems and Solutions page, as many problems can be solved through the suggestions contained therein.
June 30, 2009
As of July 1, 2009 you will be able to register your computer from home before coming to campus. For more information on this process and its importance, please see our Network Registration page, or view our new video!
June 15, 2009
Currently there is a virus masking itself as "Antivirus 2009". Among other names, this virus may be called "Antivirus 2010", "SpyGuard 2009", "SpyGuard 2010", "Antivirus XP" and often looks as though it is a part of Windows. This "Antivirus" is in fact a virus, and should be removed promptly. The easiest way to scan for and remove this virus and many other malware infections, is with the free anti-malware tool MalwareBytes. For more information about this virus and instructions on how to remove it with MalwareBytes, please see this article. If you have any problems with this virus or its removal, please contact the ResNet Help Desk for assistance.
June 15, 2009
Please be aware that K-State will not support Windows 7 or Mac OS X 10.6 Snow Leopard until after their official release. Any computer with pre-release versions of these operating systems will not be able to register for K-State network access. Windows 7 is scheduled for release on October 22, 2009 and OS X 10.6 Snow Leopard is scheduled for release in September 2009. K-State will support these operating systems after these dates. Before purchasing or installing these operating systems, please check with ResNet to ensure that they are fully supported by K-State.
June 15, 2009
K-State students in recent months have been receiving scam emails asking for eID log-in information. Please remember that no one at K-State will ask for your password through email, and you should never give out any password through email communication. If you respond to any of these emails, please contact iTAC promptly to change your eID password.
May 20, 2009
ResNet's Summer hours will be from 8:00 AM - 5:00 PM, Monday through Friday. Normal Semester hours will resume once the fall semester begins.